Returns and Refunds Policy

Effective Date: Jul 3rd, 2024

Thank you for choosing Infidu – Infinite Digital Universe. Our Returns and Refunds Policy is designed to provide you with clear guidelines on the return and refund process.

1. Returns:

Eligibility: Since everything on Infidu is printed or made to order just for you, you can submit a request for a free return within 30 days of the latest estimated delivery date for most items.

Conditions for Return: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

2. Refunds:

Refund Process: Once we receive and inspect your returned item, we will send you an email notification. You will be informed about the approval or rejection of your refund.

Refund Eligibility: Refunds will be processed for items that meet the eligibility criteria. If approved, the refund will be processed to the original method of payment within 5 days.

Non-Refundable Items: Personalized and custom-made products are non-refundable.

3. Exchanges:

Product Exchanges: Exchanges are available in the form of a replacement order or an Infidu voucher for issues related to sizing, style, and color. If you need to exchange an item, please contact us immediately.

4. Shipping Costs:

Return Shipping: You are responsible for paying the shipping costs for returning your item unless the return is due to our error.

5. How to Initiate a Return:

To initiate a return, please contact our customer support. Provide your order number and details about the item you wish to return.

6. Cancellations:

Order Cancellations:

We generally start to print or make your item immediately after you place your order. If you need to cancel your order, please contact us within 8 hours of placing it. We will do our best to cancel your order, but if production has already started, cancellation may not be possible.

7. Damaged or Defective Items:

Reporting Damages: If you receive a damaged or defective item, please contact us immediately. We will initiate the replacement process.

8. Contact Us:

If you have any questions about our Returns and Refunds Policy, please contact our customer care.

By making a purchase with Infidu, you agree to comply with our Returns and Refunds Policy.